Our mission and corporate objectives
The Council’s Corporate Performance Plan (CPP) contains information which tells all residents, service users, partners and businesses how the Council is performing and how it compares to other London boroughs. It also looks forward to the year ahead and shows what the Council hopes to achieve. All this information is backed up by performance indicators and targets which allow residents to monitor our success or otherwise. Some of these indicators are set nationally by the Government, others reflect local priorities. All Councils are required to publish their results and Wandsworth is traditionally one of the first.
The Corporate Performance Plan:
• To keep Wandsworth a low tax borough.
• To keep Wandsworth a safe borough.
• To keep Wandsworth a clean and attractive place in which to live and work.
• To keep the quality of service for residents at the highest possible level.
It also shows how we put into practice our mission to:
• Deliver the highest quality of service.
• Give the best value for money.
• Be responsive to customer and client needs.
• Deal with customers and clients with honesty and integrity.
• Work in partnership with key agencies.
The Plan shows how well the Council is achieving its objectives and priorities for improvement. It describes:
• The Council's strategic objectives and priorities for improvement in the next three years.
• The way service reviews, inspections and external validation have been used to improve services.
• How well the Council performs overall against its stated objectives and priorities. This judgement comes from the Comprehensive Performance Assessment carried out by the Audit Commission as well as through the Council's extensive Charter Mark programme.
The Council also now has a Community Strategy, which has been produced in conjunction with the Wandsworth Local Strategic Partnership (WLSP), and covers all main agencies active in the Borough. This Strategy is a longer-term plan, but integrated with this Corporate Performance Plan for Council activities, and also with the shorter-term plans of other agencies such as Police and Health.
Quality Approach:
The Council adopts a quality approach which covers all aspects of service planning and delivery, including surveys to find out customers views of our services; a full procedure for responding to complaints; annual improvement plans; and training aimed at developing basic customer care skills for all staff. The umbrella title of this approach is ‘Delivering Excellence’ and aims to build on the strengths of the Council’s staff and managers and implement quality improvements.
Further detailed information on these objectives can be found by clicking here